Refund policy
At Court Pocket, we want you to be satisfied with your purchase. This Return & Refund Policy applies to all purchases made through our website and applies worldwide unless otherwise required by local law.
1. Return Window
We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.
Requests submitted after the 30-day period may not be accepted.
2. Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, unwashed, and in the same condition that you received it.
- The item must include all original tags, accessories, manuals, inserts, and packaging.
- The item must not show signs of wear, damage, alteration, misuse, or washing.
- Proof of purchase, order confirmation, or receipt is required.
We reserve the right to refuse returns that do not meet these conditions.
3. How to Start a Return
To initiate a return, contact us at:
Email: courtpocket@use.startmail.com
Return requests must be approved before items are shipped back.
If your return is approved, we will provide return instructions. In some cases, a return shipping label may be provided at our discretion.
Items sent back without prior authorization will not be accepted.
4. Return Shipping Costs
Unless the item is defective, damaged, or incorrect, customers are responsible for:
- Return shipping costs
- Customs duties
- Taxes
- Import fees
- Carrier handling charges
Original shipping charges are non-refundable unless required by law.
We strongly recommend using a trackable shipping service. We are not responsible for returns lost or damaged during transit.
5. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, missing, or incorrect item, contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos/videos of the product and packaging
We reserve the right to request additional evidence before approving a replacement, refund, or claim.
6. Non-Returnable Items
The following items are non-returnable and non-refundable unless required by applicable law:
- Personalized or custom-made products
- Digital products or downloadable items
- Gift cards
- Final sale or clearance items
- Perishable goods
- Beauty, cosmetic, skincare, or personal care products that have been opened or used
- Intimate or sanitary goods
- Products marked as non-returnable at checkout
- Hazardous materials, flammable liquids, or gases
We reserve the right to refuse returns that present hygiene, health, safety, or fraud concerns.
7. Exchanges
We do not offer direct exchanges.
The fastest way to receive another item is to place a new order and return the original eligible item separately.
8. European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you may have the legal right to cancel or return your order within 14 days for any reason and without justification, subject to applicable consumer protection laws.
To qualify:
- The item must remain unused and in resalable condition.
- Original packaging and proof of purchase are required.
This right may not apply to customized, sealed hygiene, or digital products where exclusions are permitted by law.
9. Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
- Refunds will be issued to the original payment method.
- Processing may take up to 10 business days after approval.
- Banks, card issuers, or payment providers may require additional processing time.
Shipping fees, duties, taxes, and customs charges are generally non-refundable unless required by law.
If more than 15 business days have passed since your refund was approved, contact us at courtpocket@use.startmail.com.
10. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times vary.
If you have completed these steps and still have not received your refund, contact us at courtpocket@use.startmail.com.
11. Refused Deliveries & Failed Deliveries
If a package is refused by the customer, unclaimed, or undeliverable due to incorrect shipping information provided by the customer:
- Original shipping costs will not be refunded.
- Return shipping fees and carrier charges may be deducted from the refund.
- Reshipping may require additional payment.
Customers are responsible for ensuring shipping information is accurate at checkout.
12. Customs, Duties & Import Taxes
International customers are responsible for any customs duties, VAT, import taxes, brokerage fees, or local handling charges imposed by their country.
We are not responsible for delays caused by customs clearance processes.
13. Lost or Stolen Packages
Once an order has been handed to the shipping carrier, responsibility transfers to the carrier.
We are not liable for:
- Lost packages marked as delivered
- Stolen packages
- Delivery delays caused by carriers
- Incorrect addresses entered by customers
If needed, we may assist customers in opening a carrier claim.
14. Fraud Prevention
To protect against fraud and abuse:
- We reserve the right to refuse returns or refunds suspected of abuse, fraud, reselling activity, or policy manipulation.
- Excessive return activity may result in account or order restrictions.
- We reserve the right to request identity verification for high-risk transactions.
15. Chargebacks
Customers agree to contact us first to resolve any issue before initiating a chargeback or payment dispute.
Fraudulent or abusive chargebacks may be contested with evidence including delivery confirmation, tracking information, customer communications, and fraud-prevention data.
16. Limitation of Liability
To the maximum extent permitted by law, Court Pocketย shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.
Our maximum liability shall not exceed the amount paid for the product purchased.
17. Policy Updates
We reserve the right to modify this Return & Refund Policy at any time without prior notice.
Changes become effective immediately upon publication on our website.
18. Contact Information
For questions regarding returns, refunds, or this policy, contact:
Email: courtpocket@use.startmail.com
Business Name: Court Pocket